Refund Policy

At Basaltech, we strive to ensure our customers are 100% satisfied with their purchases. In the event of any shipping or product issues, please reach out to us via email at basaltechus@gmail.com and our team will assist you promptly.

Returns or exchanges of items are accepted within 14 days of receipt of the item. To request return information, please contact us at basaltechus@gmail.com within 14 days of receiving your order.

Please note that we do not accept merchandise for return unless the items are defective due to a seller error. In such cases, the items will be replaced, subject to availability, or refunded at the buyer's discretion.

To be eligible for a return, the item must be defective or damaged. Returns without the original packaging and documentation will be rejected. Additionally, packing boxes that have been opened or damaged will not be accepted for return. All costs incurred during the return process will be borne by the buyer.

Prior to shipping a return, we request that you photograph the item for your records. The air bill number and clear photos of the returned parcel are required after the buyer has sent the parcel.

To return your product, please mail it to the following address:

Recipient: Aqua Alpha Trading 

Address: 1531 S Washington Ave Suite 3, Piscataway, New Jersey

ZIP Code: 08854

Tel: 001-732-809-0218

If the item you are returning is valued at over $100, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we are not responsible for any risk associated with a returned item.

Thank you for choosing Basaltech for your purchase. We are committed to providing exceptional customer service and are always available to assist with any questions or concerns you may have.