Shipping Policy

Q: How much is shipping?

A: Over $25 free domestic.

Q: How long will it take for my items to arrive?

A: Orders typically take 3-5 business days to arrive. Please note that processing times may be longer during holidays. It's important to note that these delivery times are only estimated and not guaranteed by Basaltech.

Q: How can I pay?

A: We accept all major credit cards, including Visa and Mastercard, as well as PayPal.

Q: What kinds of shipping methods do you offer? Where do items ship from?

A: We offer shipping methods through UPS, USPS, DHL, and FedEx. All items will be shipped from our warehouse in New Jersey, USA.

Q: Will customers have to pay customs fees?

A: For most countries, customers will not have to pay customs fees.

Q: Can I track my order?

A: Yes, once your order has been shipped, we will send you an email with a tracking number and a link to track your package.

Q: What is your return policy?

A: We offer a 30-day return policy for all products purchased from Basaltech. If you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to most countries. However, please note that shipping times and customs fees may vary depending on your location.

Q: How do I contact customer service?

A: You can contact our customer service team by email at or through our website's contact form. We aim to respond to all inquiries within 24-48 hours.

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