Q: How much is shipping?
A: Over $25 free domestic.
Q: How long will it take for my items to arrive?
A: Orders typically take 3-5 business days to arrive. Please note that processing times may be longer during holidays. It's important to note that these delivery times are only estimated and not guaranteed by Basaltech.
Q: How can I pay?
A: We accept all major credit cards, including Visa and Mastercard, as well as PayPal.
Q: What kinds of shipping methods do you offer? Where do items ship from?
A: We offer shipping methods through UPS, USPS, DHL, and FedEx. All items will be shipped from our warehouse in New Jersey, USA.
Q: Will customers have to pay customs fees?
A: For most countries, customers will not have to pay customs fees.
Q: Can I track my order?
A: Yes, once your order has been shipped, we will send you an email with a tracking number and a link to track your package.
Q: What is your return policy?
A: We offer a 30-day return policy for all products purchased from Basaltech. If you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. However, please note that shipping times and customs fees may vary depending on your location.
Q: How do I contact customer service?
A: You can contact our customer service team by email at
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